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EnglishWorld SIM Card Support
Troubleshooting
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Using your World SIM card
- I received my World SIM card today. What do I need to do before I go abroad?
Your SIM card is not activated until you request us to do so. Please send an email requesting activation.
Please note that your World SIM card will work in the USA but your calls are not charged on your HanaCell rates but on the higher World SIM card rates. Do limit your use of the World SIM card to making test calls to HanaCell offices while in the USA.
- Will I lose my data that I have stored in my HanaCell US number when I use my World SIM card with my phone?
When you swap SIM cards, you will lose your data if you do not store them on your handset. In order to use your stored data, please copy your contacts from your SIM card to your phone before swapping your SIM Cards.
- Can I use internet or email on my World SIM card?
Yes, the World SIM card does support internet and email unless your handset is compatible with Internet.
- How do I dial from a US phone to World SIM card?
Firstly you need to check that you are dialing correctly. To call to World SIM card from a US landline you will need to dial in the format 011 44 7XXX XXX XXX.
If you have tried the above and have still been unable to call to World SIM card I would suggest that you contact your domestic phone provider and check that you are able to make calls to UK cell phone numbers. It is important that you emphasize "UK cell phone numbers".
We have spoken to customers in the past who have had this facility activated on their domestic phones and then when trying to dial into World SIM card have found that it has been removed from their plan with no warning.
- How do I make test calls?
To make a test call from your phone you will need to make sure you are within a coverage area. To make sure you are in a coverage area you should have the name of the network you are attached to visible on the screen of your phone. If "No Service" or a similar message is displayed on the screen of your phone you will not be able to dial out.
In the first instance you should always try to dial + then the country code and then the number you are trying to reach.
For Example to call HanaCell, dial +18886348226. 1 is the country code for the USA. A list of country codes can be found here If using the + does not work you can try dialling with 011 instead. Alternatively you can try dialling direct. For Example to call HanaCell dial 8886348226.
SIM Card Error messages
- My phone displays “Insert SIM”、“SIM not accepted”、“SIM not valid”
A-1. Your SIM card may not be inserted properly into the phone. Please check your user manual and check that your SIM card is securely inserted into your phone.
A-2. Either your handset or SIM card may be faulty. If you can borrow an AT&T SIM card from a friend, please try inserting the SIM card into your phone to see if your phone will work. If your phone works, you may need a new SIM card. If your phone does not work, you may require a new handset.
A-3. The handset you have may be locked to another provider. This means that you are unable to use our SIM card. Please try with an AT&T SIM card if you can.
- My phone displays “Enter PIN code”,“Enter PUK code”
“Enter PIN code” The PIN code is on userguide. If you have changed your SIM card and you don't remember your PIN, you can reset your PIN by using the PUK code. Please contact HanaCell.
“Enter PUK code” You will need to contact us for your PUK code. Once you enter the PUK code you will be asked to reset your PIN code.
- My phone displays “PUK blocked”、“SIM rejected”
If you have entered an incorrect PUK code 10 times, your SIM card will be blocked and you will need to purchase a new SIM card.
- My phone displays “Code error”
The PIN code, PUK code or Security code you have entered is incorrect.
- My phone displays “Emergency calls only”
A-1. Your SIM card may not be inserted properly into the phone. Please check your user manual and check that your SIM card is securely inserted into your phone.
A-2. You may have entered an incorrect PIN code. Switch your phone off and on and enter the correct PIN code when prompted.
- My phone displays “SIM card not ready”
Your phone is loading your settings and data you havd stored. It will take a few minutes until your data is ready to be retrieved.
- My phone displays “Network busy”“Error in connection”
Network may be busy. Please wait and try again later.
- My phone displays “SIM registration failed&rdquo
Your SIM card may not be active. Contact HanaCell to check the status of your SIM card.