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Troubleshooting
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Using yout HanaCell phone
- How do I make test calls?
To make a test call from your phone you will need to make sure you are within a coverage area. To make sure you are in a coverage area you should have the name of the network you are attached to visible on the screen of your phone. If "No Service" or a similar message is displayed on the screen of your phone you will not be able to dial out.
In the first instance you should always try to dial + then the country code and then the number you are trying to reach.
For Example to call HanaCell, dial +18886348226. 1 is the country code for the USA and 44 is the country code for the UK. You can find country codes here. If using the + does not work when dialling another US number, you can try dialling without it. Alternatively you can try dialling direct without the + or the 1. For Example to call HanaCell dial 18886348226.
- I can't make international calls?
We recommend that you use the [+ dial] dialling method. However depending on the network and the handset you use, your calls may go through more reliably if you used one of the other interntional dialling methods; [011 dial], [468 dial][14015372523 dial].
- I used to have good coverage but now, my coverage is not stable. What shall I do?
Please try switching your phone off and on. This should refresh its settings with the nearby networks. If your phone still has poor coverage, please contact HanaCell.
- When I press 1 and hold for voicemail, I don't get connected to my voicemail box.
Your voicemail box may not be active on our system. Please email us with your cell phone number.
- I am receiving a lot of SPAM calls. Is there anything you can do to prevent them?
We recommend that you register with National Do Not Call. However if you continue to receive SPAM calls, we recommend that you change your cell phone number. If you are changing to a new number with the same area code, we can change your number immediately without the need for new SIM cards.
SIM card： Error messages
- My phone displays “Insert SIM”、“SIM not accepted”、“SIM not valid”
A-1. Your SIM card may not be inserted properly into the phone. Please check your user manual and check that your SIM card is securely inserted into your phone.
A-2. Either your handset or SIM card may be faulty. If you can borrow an AT&T SIM card from a friend, please try inserting the SIM card into your phone to see if your phone will work. If your phone works, you may need a new SIM card. If your phone does not work, you may require a new handset.
A-3. The handset you have may be locked to another provider. This means that you are unable to use our SIM card. Please try with an AT&T SIM card if you can.
- My phone displays “Enter PIN code”,“Enter PUK code”
“Enter PIN code” The PIN code is on userguide. If you have changed your SIM card and you don't remember your PIN, you can reset your PIN by using the PUK code. Please contact HanaCell.
“Enter PUK code” You will need to contact us for your PUK code. Once you enter the PUK code you will be asked to reset your PIN code.
- My phone displays “PUK blocked”、“SIM rejected”
If you have entered an incorrect PUK code 10 times, your SIM card will be blocked and you will need to purchase a new SIM card.
- My phone displays “Code error”
The PIN code, PUK code or Security code you have entered is incorrect.
- My phone displays “Emergency calls only”
A-1. Your SIM card may not be inserted properly into the phone. Please check your user manual and check that your SIM card is securely inserted into your phone.
A-2. You may have entered an incorrect PIN code. Switch your phone off and on and enter the correct PIN code when prompted.
- My phone displays “SIM card not ready”
Your phone is loading your settings and data you havd stored. It will take a few minutes until your data is ready to be retrieved.
- My phone displays “Network busy”“Error in connection”
Network may be busy. Please wait and try again later.
- My phone displays “SIM registration failed&rdquo
Your SIM card may not be active. Contact HanaCell to check the status of your SIM card.