HanaCell Phone

Billing

Call Charges

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Payment method

*

Your calls and monthly charges will be debited from your credit card (VISA、MASTER、AMEX). Your transactions will take place in the UK by HanaCell's parent company, Mobell Communications.

There may be an International handling fee on your payment. These fees are charged by your credit card company and not by HanaCell. Please contact your credit card company for more details.

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Your charges

First month: Your purchase fee、delivery fee、monthly fee ($9.99). After the first month: Monthly fee($9.99) 、Call charges if you go over $9.99

First month Your purchase fee、delivery fee、monthly fee ($9.99) 、all risk protection plan (optional)

After the first month Monthly fee($9.99) 、Call charges if you go over $9.99

If your total call charges do not exceed $9.99、your payment for that month is only $9.99!

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When your charges will be debited

Your purchase fee、delivery fee、all risk protection plan (optional)

Your charges will be taken on completion of the online order form.

Monthly ($9.99)

You will pay your monthly fee in advance from the start of your contract. From then on, you will pay your monthly fee on the same day of every month.
Your monthly fee will be debited in advance

Calls and SMS charges

Call charges will be taken from your credit card as and when we receive the call data from the networks. Due to delays in receiving call data from networks, calls may be charged several months after they were made. call charges

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How to read your credit card statement

We will send your your credit card statement and itemized billing in PDF format to your email address free of charge.
We can send out copies of the statement by post but this will incur a charge of $3 per month.

Your credit card statement

Your credit card statement will state the charges which we have debited from your card.

eg. Itemised bill
Charges Explanation Example above
1 Call allowance Your call allowance remaining at point of invoice issue. You have $9.99 remaining on March 23rd 2009.
2 Your charges Your charges explained
  • Date
    The date which Mobell Communications Ltd has processed your charge to your bank.
  • Total charge
    The total transaction value you will see on your credit card statement.
We debit your charges on the start of your monthly fee, 22nd every month.
Monthly charge
March 22nd 2010 ~April 21st 2010
Call Charges
We deduct $9.99 call allowance from your total call charge of $11.00.
3Total Total transaction value. The total transaction on this invoice comes to $11.00.

Your itemised bill

Your call charges are billed in minute increments.

Calls to other US numbers

Calls to international numbers

*Your "Call From" for international numbers will state "USA".

Receiving calls

* Your caller's number is not stated in your itemised bill.

SMS/Text messaging

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